Agreement of Sale
An agreement of sale between Raw Octane and a customer is only valid once payment has been made and we have receive proof of payment - until such time all goods remain the property of Raw Octane.
We attempt to keep all items in stock. If however, something is not in stock, we will notify you.
Once payment has been received and verified, Orders generally ship within two business days.
All orders are dispatched via courier service (not Postal Deliveries will be made) to all cities/towns.
Delivery is normally between 2 to 10 working days after dispatch. A delivery being late is not grounds for cancellation of order, return of goods or refund. Any person signing at the delivery address will be accepted as proof of delivery. It is up to the customer to ensure correct acceptance.
Return and refunds policy
The provision of goods and services by Raw Octane is subject to availability. In cases of unavailability, Raw Octane will refund the client in full within 30 days.
A Customer can cancel an order if payment has not been made yet. Once payment has been made by the customer, the order can only be cancelled within 24 hours of Raw Octane receiving the payment or before the order has been dispatched, whichever is earlier. A cancellation of a paid order will attract a 15% administration and restocking fee.
If a product is damaged or broken on receipt, the Customer needs to inform Raw Octane within 24 hours of receipt. Arrangements will be made for the damaged product to be collected and a replacement product will be sent free of charge or alternatively a full refund will be granted for the damaged or broken product.
If incorrect products are received, the Customer needs to inform Raw Octane within 24 hours of receipts. We will check our systems and will arrange to swap the incorrect product for the one actually ordered. Raw Octane will only replace the product if the product is returned in its original state (if the product has been used - even to test it, we will not replace it).
Please note that this does not apply to incorrectly ordered products. If incorrect products were ordered, the Customer must inform Raw Octane immediately on receipt. Raw Octane will arrange to collect the incorrect product/s and will replace it with a correct substitute/s. The Customer will be billed for the collection and replacement delivery charges.
Raw Octane respects your privacy. This means that any and all of the personal information collected during transactions will be kept strictly confidential and will not be sold, re-used, rented, disclosed or loaned. Any information you provide will be held in the utmost confidentially and will only be used to process your order and to provide you with the best possible service. If you have any questions, please feel free to email us (see contact us).
Payment options accepted
Payment is on Order. Payment may be made via Visa or MasterCard Credit Cards or by Electronic Transfer (EFT).
Credit card transactions and security
Credit card transactions and EFTs orders will be managed for and on behalf of Raw Octane via PayFast. The PayFast system is developed with the same demands on security and performance as the sites used for internet banking services and share trading. Data is secured using Secure Socket Layer (SSL) technology with up to 256bit encryption and certified by Thawte.