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Return Policy

Goods may only be returned if:

a)      They are in their original unopened containers, in good condition and bear a valid expiry date;

b)      It is clear the goods were defective and or spoilt on receipt. The Customer needs to inform Raw Octane within 24 hours of receipt of the problem.

c)       Itis evident that they have not been used or subjected to adverse conditionsand/or are not "shop" damaged

d)      They are packed separately from other goods

e)      Return costs are born by the returnee. If it is apparent that the product was spoilt or damaged in transit, Hemptons will bear the cost of returns.

f)       When contacting Hemptons for a return, please Quote :

  • Invoice number for the item

  • Date of arrival

  • Condition of item at time of arrival

  • Detailed explanation of the issue

  • Whether you prefer a refund or replacement

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